Changes, returns and refunds
English customer information for the published Giftdee policies, version 2026-10-24.4, effective 24 October 2026. International shipping arrangements below reflect the destination-specific quote process; no domestic flat shipping charge is applied to international requests. Mandatory consumer rights remain applicable.
1. Contact and evidence
Contact Giftdee with the order reference, problem and reasonably available evidence. The shop accepts return or replacement requests within 7 days of receipt under its published process; mandatory legal rights, defects that emerge later and other lawful claims are preserved beyond this service window. An unboxing video is helpful evidence but not an absolute prerequisite for a valid complaint.
2. Changes and cancellation before production
Request changes or cancellation before production and wait for the shop’s recorded confirmation. A changed proof, price or schedule requires your renewed agreement. Giftdee explains any genuine completed work or agreed costs and the proposed reconciliation; a deposit is not automatically forfeited in full.
3. Personalised goods
Personalised products made correctly to an approved design may have limited change-of-mind returns after production. This does not remove your rights if the item is faulty, unsafe, incorrect or materially different from the agreed product or proof. Giftdee must assess the cause and appropriate remedy, rather than treating personalisation as a complete exclusion of responsibility.
4. Faults, wrong products and carrier damage
Giftdee checks the order, approved proof, photographs and relevant production or delivery records. Remedies may include repair, replacement, cancellation, a partial or full refund, and applicable compensation according to the agreement and law. Costs are allocated according to responsibility and the lawful agreed remedy; third-party production or delivery does not automatically release the shop from its own obligations.
5. Return arrangements
Contact support before returning goods to agree the address, packing, service and cost allocation. Protect the item from additional damage. International return arrangements and costs must be assessed specifically; do not assume a domestic carrier rate applies.
6. Reconciliation and refund timing
Giftdee explains the product, personalisation and shipping amounts refundable in each case and adjusts any uncollected COD balance appropriately. Refunds are processed within 7 working days after the remedy is agreed and necessary recipient information is available, or earlier where mandatory law requires. The original payment source is preferred; another recipient account requires appropriate verification and agreement. No OTP, password or refund-unlocking fee is requested.
If a bank investigation is needed, Giftdee supplies payment evidence, follows the case and updates you. Offers are restored or adjusted according to the cancelled part and active programme; they are not converted into an unagreed customer debt.
7. Warranty and complaints
Any commercial warranty conditions and period are provided per product before purchase; no uniform warranty is implied for all products. Absence of an additional warranty does not remove rights regarding faulty or misdescribed goods. You may request review of the proposed remedy, make a complaint or use applicable legal channels.
Website operator
Legal name: Hộ Kinh Doanh Lương Kim Hiếu. Household business registration 01O8052356, issued 5 June 2024. Tax ID: 8059198668-001.
Registered address: Số 4 ngách 43/23 tổ 1 Văn Phú, Phường Kiến Hưng, Tp Hà Nội, Vietnam. Return location: Xưởng in 86colors, Thôn Cầu, Xã Bình Minh, Tp Hà Nội, Vietnam. Please contact the shop before returning a parcel.
Email: luongkimhieu@gmail.com. Phone / Zalo: +84 935 237 932. Support: 09:00–17:00 Monday to Friday, Vietnam time (UTC+7), excluding public holidays.