Shipping and inspection
English customer information for the published Giftdee policies, version 2026-10-24.4, effective 24 October 2026. International shipping arrangements below reflect the destination-specific quote process; no domestic flat shipping charge is applied to international requests. Mandatory consumer rights remain applicable.
1. International delivery is quoted separately
Provide your country or territory, full street address, city, region, postal code where applicable and phone number with country code. Giftdee checks destination availability, parcel details and the selected carrier/service before giving a shipping price. Submitting a request does not guarantee that every product can be delivered to every destination.
The Vietnamese domestic shipping configuration is not used for international quote requests. Before a shipping quote is agreed, shipping and the final total remain “awaiting quote”; no automated shipping payment is collected. Product availability, carrier restrictions, expected transit time and any responsibility for destination taxes or other charges must be explained before you accept the complete quote. Do not treat an undisclosed charge as agreed.
2. Timing and changes
Production and delivery dates depend on product availability, proof approval, the agreed payment and carrier service. A proposed date is not a confirmed promise until Giftdee agrees it with you. If delivery may be delayed, Giftdee informs you of the reason, a revised estimate and the available options. Address, service or price changes require confirmation.
3. Receiving and checking your parcel
Check the package, product, quantity, obvious damage and consistency with the agreed order. Report concerns to Giftdee with the order or request reference and relevant photographs when reasonably possible. A delivery signature, payment to a carrier or an unboxing video requirement does not remove your statutory rights concerning defects or incorrect goods. An unboxing video can help verification but is not an absolute condition for accepting a valid complaint.
4. Loss, damage and failed delivery
Contact Giftdee promptly if the parcel is damaged, incomplete, lost or cannot be delivered. Giftdee checks the order and carrier evidence and proposes an appropriate remedy. The shop does not automatically disclaim responsibility merely because a third-party carrier is involved. Additional redelivery or return charges must have a valid, explained and agreed basis. If the cause is a shop or delivery error within its responsibility, relevant remedy costs are not automatically passed to you.
5. Returns and support
Agree the return method and address with support before sending goods, particularly across borders. See the returns and refund policy.
Website operator
Legal name: Hộ Kinh Doanh Lương Kim Hiếu. Household business registration 01O8052356, issued 5 June 2024. Tax ID: 8059198668-001.
Registered address: Số 4 ngách 43/23 tổ 1 Văn Phú, Phường Kiến Hưng, Tp Hà Nội, Vietnam. Return location: Xưởng in 86colors, Thôn Cầu, Xã Bình Minh, Tp Hà Nội, Vietnam. Please contact the shop before returning a parcel.
Email: luongkimhieu@gmail.com. Phone / Zalo: +84 935 237 932. Support: 09:00–17:00 Monday to Friday, Vietnam time (UTC+7), excluding public holidays.